Practical answers for DSC, tokens and Safe4Sign solutions.
Find guidance on Digital Signature Certificates, renewals, PKI token issues, partner queries and the software solutions we support. If your question is not listed, contact our team directly.
Digital signatures
Is Safe4Sign a Certifying Authority?
No. Only licensed Certifying Authorities can issue Digital Signature Certificates in India. We prepare and route your application and support you through verification and download. The CA does the verifying and the issuing.
Individual or organisation — which do I need?
It depends on whose name the signature carries. Filing your own returns means an individual certificate. Signing for a company, LLP or firm means an organisation certificate with the entity name on it. Tell us the portal and we will confirm.
Can my certificate be extended when it expires?
No. A certificate cannot be extended. A fresh one is issued and written to your token, and verification is done again. Start a few weeks before expiry so you are not caught mid-filing.
Can one certificate be used on several portals?
Portal acceptance and certificate requirements can vary. Share the portals and intended use and we will help you check the current requirement before you apply.
Do you help foreign national applicants?
Yes, for eligible applicants. Identity and address verification differ from resident applications and generally take longer, so tell us the intended portal and applicant category before you begin.
How long does an application take?
Timing depends on the applicant, verification route, issuing CA and whether any information needs correction. We will explain the steps and help you avoid unnecessary delays.
Tokens and hardware
Do I need a new token every time?
Often not. If your existing PKI token is compatible, unlocked and has space free, the new certificate can usually be written to it. Send us the model and we will tell you before you spend anything.
My token is locked. Can it be reset?
Recovery depends on the token model and its security policy. Stop repeated password attempts and contact support with the token model so the available options can be checked.
Windows does not detect my token.
This is usually a driver or middleware issue rather than a faulty token. Tell us the token model and your Windows version and we will point you at the right driver.
Can I buy tokens in bulk?
Yes. Quantity pricing is available for firms, corporates and DSC partners, subject to current supply. Share your issuer and quantity for a quote.
Partner programme
Who can apply to be a partner?
Professional firms, consultants, service providers, IT and computer centres, existing DSC retailers and similar businesses. Send the form and we will review the fit.
What does the application form ask for?
Name, firm name, email, mobile, full address and an optional message. Submission date and time are recorded automatically.
Are commercial terms fixed?
No. Pricing, product availability, CA options and programme benefits depend on current arrangements and are explained during onboarding.
Software and websites
Which products do you supply?
Document Signer for bulk PDF signing, TallyPrime, BUSY Accounting, practice management software, ERP solutions and website development.
Can I see software before buying?
Yes. Use the demo request form and tell us what you want to see. A demo built around your own scenario is more useful than a feature tour.
Do you help after the sale?
Yes — installation, setup, data migration where relevant, training and ongoing support. Renewals and version updates are flagged before they lapse.
Connect with the Safe4Sign support team.
Share the issue, the portal or product involved, and any error message you can see. We will help you identify the next step.